TERMS OF SERVICE  I. INDEPENDENT CONTRACTOR Angela Latham Designs is an independent contractor; not an employee of the client, not a partner nor affiliated with any other company. Angela Latham Designs will provide graphic, web, and print design services under your direction; however, Angela Latham Designs retains the right to decide the manner and means that the services are accomplished. II. BUSINESS HOURS Angela Latham Designs does not have regular business hours; however, I am closed on Sundays & Holidays. To keep a productive workflow going throughout the day, client calls & phone consultations are accepted when possible. Please don’t hesitate to leave me a message, inquiries and requests will be responded to within 24-48 hours. If you require emergency service, you will be billed a $25 “emergency” fee which is due at the time of service. III. COMMUNICATION Communication through phone is great; however, communication via email will be better regarding the transfer of information for a project. I’m able to keep an accurate account of all details for your project that way. Once you have contacted me, you will get a response within 24-48 business hours. I ask that you promptly reply to all emails. It is important that we communicate often to get your project finished on schedule. IV. PAYMENTS All payments are made through PayPal via an online invoice (Visa, MasterCard, Amex, Discover accepted). Fees to Angela Latham Designs are due and payable on the following schedule: Phase 1 – Deposit of 50% upon agreement of the design contract Phase 2 –Final 50% once the project is complete All unpaid balances over 14 days are subject to a late fee of 10% of the remaining balance, with a minimum charge of $25. If your project goes beyond schedule and over budget due to additional project elements, a new invoice for the additional work will be generated and the payments recalculated. V. REFUNDS Due to the digital nature of the design services provided by Angela Latham Designs, I am unable to offer refunds for design work. All design work must be compensated for accordingly. Under no circumstances will a refund of the 50% deposit be available once you have approved the work for your project. In the event that you are dissatisfied, you must contact me. I am not able to refund for design work but I will gladly accommodate changes within reason if possible. VI. PROJECT SCHEDULE Most projects can be completed within 2 weeks. This can change due to delayed communication, extra add-ons, unavailable content etc. Provided that you are ready to begin the project, please have content readily available for use and communicate, as the time for completion can be improved. It is vital that I have all the information relating to your project immediately upon receipt of your deposit, to begin the design process. This could include: • Images/content for the front page/layout of your website • Answers to the design questionnaire you will be sent • Your current logo • Any other information that you would like used for the design. My schedule is carefully planned to allow a sufficient amount of time for each project to be completed. If this important information is not ready in time, your project time line may be affected or you may lose your place in the project queue. All necessary resources must be emailed to me in a timely manner, otherwise I reserve the right to postpone work indefinitely. VII. COMPLETION Angela Latham Designs will give you the estimated project start and completion date at the time of scheduling. Angela Latham Designs agrees to correct design errors you bring to my attention and within 30 days after the design has been uploaded to your web space. These design errors include typos, bad links, or browser inconsistencies. This does not include changing the design, replacing images or any other content elements once the project is completed. It is your responsibility to maintain your website after the design is uploaded if you have not retained Angela Latham Designs for maintenance services. Maintenance services come in 2 packages as seen here. VIII. SUPPORT I provide limited support via email after the project completion date for a period of 90 days dependent upon the type of service provided. Support applies only to the functionality of a website design and does not include or apply to: a complete site revamp; additional graphic(s) or a change to any graphic(s); content changes or additions; etc. IX. COPYRIGHTS All content and images will be copy-written to you and are protected by U.S. Copyright law. None of the graphics, designs, layouts, formats or template codes may be altered, changed, shared or resold for any reason. You are only allowed to use the completed design for which it was designed. Use on multiple websites is not permitted (without our written consent, this does not included marketing or advertising the completed design). We respect the intellectual property of others and if you believe that you work has been used in a way that constitutes copyright infringement, please contact us immediately to rectify the situation. As a standard practice, I include a link in the footer of all web design projects that reads “Angela Latham Designs”. In the event that you do not want this designer copyright visible in the footer of your website, there is a one time 100% upcharge which provides you with sole ownership of the completed design of your web site. Thus doing so, the “Angela Latham Designs” copyright information will be completely removed from the public view of your website. You will receive all accompanying design files as well. Also as a standard practice, I will display all completed projects in my online portfolio and website, facebook, twitter, instagram and pinterest, as an example of my design work. If you do not wish to participate in this feature of angelalathamdesigns.com, please refer to the above details on the Licensing fee. X. PRIVACY Your privacy is very important to me. I will often request your username and password to various accounts while working with you. This information will never be shared with anyone else for any reason and will only be used for the purpose of completing your design project. You are welcome to temporarily change your password(s) while working with me.